Third Party Providers
Happy New Year! I saw an interesting article today that high-tech vehicles were posing problems to some mechanics. The mechanics claim that they can’t afford the thousands of dollars that are necessary for them to obtain the specialized diagnostic tools for each auto manufacturer. The manufacturers are claiming that they’re trying to protect their intellectual [...]
On Acceptance Testing…
My car needed an oil change today. It’s been about 5 months, 6,000 miles and while I know I can push it that far, it was finally time for me to get it done. I thought about doing it myself and decided that Jiffy Lube would more efficiently meet my needs. But I always feel [...]
Delivering Perfection
In thousands of meetings over the years, I’ve been privvy to a very common conversation. It’s a discussion of deliverables – what is needed, what is wanted, how much money is available to pay for the needs/wants, who can create the best solution, etcetera. Regardless of the actual nature of the deliverable, the basics are [...]
Recovering from a Disaster
I love to play a simple, yet addictive game called Bejeweled on my Palm Treo. Recently, Pop Cap Games – maker of Bejeweled – released it on Facebook, too. It’s free to play and hey, they even award prizes based on collective team scores earned every week. So not only would I normally play because [...]
The reason I draft language the way I do
How I love xkcd.com The current economic situation is encouraging many organizations to reconsider their current contractual relationships. Contact me before your opponent does to find out how to make the most of your renegotiations. The Licensing Handbook Blog is the companion site to the Software Licensing Handbook. Covering licensing topics on a regular basis, [...]
Friday Fun
I found an interesting site that covers the trial and tribulations of customer service representatives – stories from the frontlines. A few even relate to negotiation (and one on contracts), so I thought I would share: The Lesser of Two Evils Reorientation Disorientation They Start So Young Why Our Contracts Are a Gazillion Pages Long [...]
More on 5-9 Availability
I had a few posts on 5-9 availability in the last two years. Today, ZDNet reports that 3Tera is offering 5 9′s. The really positive thing I saw in the article is that 3Tera plans to provide automatic SLA credits in the event of downtime that blows the metric – which, if there’s truly 5-9 [...]
Software Licensing Education Series – 400s Track Now Available!
Designed for the busy or on-the-go professional, the Software Licensing Education Series (SLES) is video-based training on the complete gamut of software licensing topics. Presented in a college-course level format, with topics increasing in complexity and building upon prior lessons, the SLES allows an audio-visual learner another way to gain knowledge on licensing topics. Each [...]
Service Levels and Remedies
We’ve been discussing Service Levels for the last few weeks. We covered construction, setup, drafting and even some recommendations on how the Service Levels might look. But what happens in the event that the Service Levels aren’t met (they’re “blown”)? We should start with a review of why we sought Service Levels in the first [...]
Service Level Examples
Two weeks ago, we started talking about service levels. Last week, we discussed how to write them and I mentioned that the best way to gain experience was to do it – repeatedly. I stand by that statement, but if you’ve never done it before or don’t have a lot of experience in writing them, [...]
keep looking »-
"an invaluable guide to one of the software’s industry’s most maddening and, at times, controversial topics..."
-Rick Chapman, Editor Soft*Letter
"I would endorse Jeff's book. It is so great I wish I wrote it myself!"
-Jim Geisman, Owner Marketshare, Inc. -
