Notes from the “I told you so” file
Well, it didn’t take too long. C-Net reports today that Google inadvertently shared some Google docs files with folks they weren’t supposed to be shared with. Lifehacker ponders whether this is a “minor privacy blunder”. Meanwhile, Google is busy blaming it on the user (italics are mine): “We’ve identified and fixed a bug which may [...]
Software Licensing Education Series – 400s Track Now Available!
Designed for the busy or on-the-go professional, the Software Licensing Education Series (SLES) is video-based training on the complete gamut of software licensing topics. Presented in a college-course level format, with topics increasing in complexity and building upon prior lessons, the SLES allows an audio-visual learner another way to gain knowledge on licensing topics. Each [...]
Zen and Art of Service Levels (with apologies to Robert Pirsig and Eugen Herrigel)
“The aim of Zen practice is to discover [this] Buddha-nature within each person, through meditation and mindfulness of daily experiences. Zen practitioners believe that this provides new perspectives and insights on existence, which ultimately lead to enlightenment.” –Wikipedia As silly as it sounds, the way to master service levels is to draft them over and [...]
Service Level Basics
I eat out a lot – exempting breakfast (I don’t eat it), I would say that I’m at a restaurant for about 10 of every 14 available meals. Never mind what this does to my budget, let’s focus on the food. Now, I’m a pretty simple eater – in fact, I love things plain. When [...]
Consortia – the other side
Jason Busch over on SpendMatters was talking recently about consortiums. He was pretty positive about them – and praised their use as the “easiest way to save money while improving internal customer satisfaction inside a company”. I’m not as convinced. A few years ago, I was working for an organization that wanted to join a [...]
Outsourcing article at SearchCIO.com
Rachel Lebeaux wrote a great article on outsourcing issues over at SearchCIO.com. And it would still be great, even if I wasn’t quoted. The Licensing Handbook Blog is the companion site to the Software Licensing Handbook. Covering licensing topics on a regular basis, Jeffrey Gordon attempts to offer advice, add humor and sometimes even a [...]
99.999
Back in the day, we used to fight for five-nine availability. This meant that you would have access to the product or service 99.999% of the time. (If you’ve not read Wikipedia’s article on the Myth of the Nines, now’s your chance.) Mathematically, this equates to only having 5.26 minutes of downtime a year. Pretty [...]
Privacy in a SaaS World
I suppose it was bound to happen eventually, but a federal judge just ordered Google to turn over the viewing logs for YouTube (your usernames, IP addresses, etc) as part of the current Viacom v YouTube and Google litigation. The EFF is fighting this, of course. But, this doesn’t bode particularly well for privacy and [...]
Microsoft Equipt
Back in April, we started talking about Microsoft converting home users to a SaaS model, originally code-named Albany. Today it happened. Microsoft has finally released a subscription version of Office. That’s right. $69.99**/year allows up to three home-use computers (the same as the regular version of Home and Student) the ability to use this new [...]
Microsoft trying to convert you from perpetual to SaaS
Well, as I predicted years before I started writing this blog, Microsoft is now trying to convert the average home user from a perpetual software license model to “software as a service” (Saas). My knee-jerk reaction is that this isn’t going to be good for the average (any) user – business or consumer. But let’s [...]
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