This Week on The Web 2009-09-13 (my birthday edition)
It happens to be my birthday weekend and between eating some great food, playing Guitar Hero with my wife and hanging with the family, these are the things that happened around the web this week – maybe you already read about them, maybe you need to again – there were some REALLY great discussions going [...]
On Acceptance Testing…
My car needed an oil change today. It’s been about 5 months, 6,000 miles and while I know I can push it that far, it was finally time for me to get it done. I thought about doing it myself and decided that Jiffy Lube would more efficiently meet my needs. But I always feel [...]
Warranty Elephant
Even if you have the Novatus Contracts system, warranties for your one-off hardware purchases (software, too) are not easy to remember. Typically, you don’t even get more than the warranty card that comes in the box. When your hardware breaks, do you know what the warranty will cover? Probably not. Neither did the creators of [...]
Customer Audits of Your Contracts
I was recently asked whether I would ever allow a customer to audit my contracts. The simple answer is No! Of course, the original question wasn’t this simple. The person asking the question had some interesting constraints. Specifically, they were licensing software on an exclusive basis, with exclusivity carved out by geographic region. So a [...]
Another Date-related Thing
Yet another reason for warranty language that promises proper 4-digit year date calculations. The Licensing Handbook Blog is the companion site to the Software Licensing Handbook. Covering licensing topics on a regular basis, Jeffrey Gordon attempts to offer advice, add humor and sometimes even a bit of wit to a practice that most people find [...]
Warranty Reminder
I had a conversation with a few folks the other day about warranties. The end of the discussion was a reminder that just because a statement falls outside of the warranty section doesn’t mean that it’s not a warranty. Warrants are promises. Dictionary.com defines them as “something that serves to give reliable or formal assurance [...]
Software Licensing Education Series – 300s Track Now Available!
Designed for the busy or on-the-go professional, the Software Licensing Education Series (SLES) is video-based training on the complete gamut of software licensing topics. Presented in a college-course level format, with topics increasing in complexity and building upon prior lessons, the SLES allows an audio-visual learner another way to gain knowledge on licensing topics. Each [...]
Two-Top Tuesday
Thanks to Apple’s press release yesterday regarding iPhone unlocking tools and the iPhone’s warranty and license agreements, you get a special second-post (I’m also still feeling guilty about last week). “CUPERTINO, Calif., Sept. 24 /PRNewswire-FirstCall/ — Apple has discovered that many of the unauthorized iPhone unlocking programs available on the Internet cause irreparable damage to [...]
Letters of Intent
When was the last time that someone referred to you as the Order Prevention Department? Business folks tend to think that a contracts staff is only there to stop them from getting their next purchase. We know better, of course, but it doesn’t change the fact that we are constantly having to show value and [...]
Take this EULA… and shove it!
[Note: The following is an article written for Soft*Letter early this year. I got a few calls about EULAs the other day, and like NDA's, I felt they deserved a shout out. The article is a bit long and does cover some topics already discussed - the advice given herein is specifically for EULAs and [...]
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-Rick Chapman, Editor Soft*Letter
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