Increased Feed Size
At the request of a reader, I’ve increased the number of old posts now included in your RSS feed. I would appreciate any feedback (good or bad) as a result of this change. I anticipate that the first time it downloads the feed, it’ll take a few extra seconds, but I’m not sure of anything [...]
Eight weeks til BN!
After eight weeks of twists and turns with my publisher and with the Bowker Books in Print system, the Software Licensing Handbook, Second Edition is now available through Barnes and Nobles (and other fine booksellers). It’s a long sorid tale – not really worth telling. I’m just happy it’s available again. They’re even offering it [...]
Service Level Examples
Two weeks ago, we started talking about service levels. Last week, we discussed how to write them and I mentioned that the best way to gain experience was to do it – repeatedly. I stand by that statement, but if you’ve never done it before or don’t have a lot of experience in writing them, [...]
CPI-U All Items
If you’ve taken my advice from the Software Licensing Handbook and included maintenance fee cap language that ties any increase in fees to the Consumer Price Index or x%, “whichever is less”, well, you might be in for a treat! Depending on the index you chose, and the time schedule for it (whether you chose [...]
Zen and Art of Service Levels (with apologies to Robert Pirsig and Eugen Herrigel)
“The aim of Zen practice is to discover [this] Buddha-nature within each person, through meditation and mindfulness of daily experiences. Zen practitioners believe that this provides new perspectives and insights on existence, which ultimately lead to enlightenment.” –Wikipedia As silly as it sounds, the way to master service levels is to draft them over and [...]
Another Date-related Thing
Yet another reason for warranty language that promises proper 4-digit year date calculations. The Licensing Handbook Blog is the companion site to the Software Licensing Handbook. Covering licensing topics on a regular basis, Jeffrey Gordon attempts to offer advice, add humor and sometimes even a bit of wit to a practice that most people find [...]
Interesting Article in Supply Chain Digest
I was reading the editorial in the current edition of Supply Chain Digest and knew I was going to respond fairly critically. But Jason Busch over at SpendMatters beat me to the punch… but it seems like he agreed with the overall tone of the article and even some of the suggestions. I significantly disagreed. [...]
Service Level Basics
I eat out a lot – exempting breakfast (I don’t eat it), I would say that I’m at a restaurant for about 10 of every 14 available meals. Never mind what this does to my budget, let’s focus on the food. Now, I’m a pretty simple eater – in fact, I love things plain. When [...]
Job at NRECA
Stephen Guth, author of The Contract Negotiation Handbook: An Indispensable Guide for Contract Professionals and the VMO-Blog, also happens to be the Executive Director of the Vendor Management Office at the National Rural Electric Cooperative Association. He’s looking for a Senior Procurement Specialist. Check it out. If you can’t work for me, work for him…. [...]
Software Licensing Handbook mentioned in “GO”
The Software Licensing Handbook (and yours truly) were mentioned in a discussion of software licensing in the January edition of “GO” (AirTran Airways in-flight magazine). Thanks to the author, Lee Gimpel! The Licensing Handbook Blog is the companion site to the Software Licensing Handbook. Covering licensing topics on a regular basis, Jeffrey Gordon attempts to [...]
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"an invaluable guide to one of the software’s industry’s most maddening and, at times, controversial topics..."
-Rick Chapman, Editor Soft*Letter
"I would endorse Jeff's book. It is so great I wish I wrote it myself!"
-Jim Geisman, Owner Marketshare, Inc. -
