The perils of using someone else’s work

On Saturday in another forum, I noticed a post about boilerplate terms being used in website Terms of Use. The original poster commented that they thought it was quite funny that about 200 websites had all used the same boilerplate language which required any lawsuits to be brought in King County, Washington (where Microsoft [...]

Let’s Make a Deal!

When was the last time you bought something? Today? A few days ago? Do you have the item in your possession now, or did you order it online? At what point in the transaction did you pay for it? I keep twisting these questions over in my head each time [...]

Quick Note of Thanks!

Hi.
As this is an off-day for the blog, I thought I would take a few moments to thank all of you who are reading my little notes, tips, tricks and missives. I hope that you’re getting something valuable out of the time you give me - and with each post, I remember those who [...]

Sign Here ->

One of the greatest inventions of the 20th Century was the Post-It. Created completely by mistake by the awesome folks at 3M, I’m sure all of you use them on a daily basis. In the last few years, 3M has continued to innovate with the Post-It, tape flags being an excellent post-Post-It product. [...]

Business of Software

The world is getting smaller by the minute, significantly made possible by the internet. People connect in more ways than ever and it’s interesting to dissect the connections themselves.
Joel Spolsky is a software developer, author, renaissance man. His company, Fog Creek Software, not only produces cool tools, but the company itself is a [...]

Service Levels Redux

Back in March, I discussed the creation of service levels for the first time. I talked generically about how to create a service level and what key components were part of the process. At this past weeks’ IT Financial Management Conference, one of my sessions focused on performance guarantees (which is just a [...]

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